Privacy Policy

1. Platform Purpose & Scope

duett is a wellness-forward platform for text-only conversations about general life topics— not a dating, matchmaking, or adult content service. We collect and process data solely to provide safe, authentic conversation experiences and enforce our strict content policies.

2. Information We Collect

• Account Information: Name, email, and login credentials.
• Age Verification: All users must be 18+ to use the platform.
• Identity Verification (Conversation Partners): Conversation partners must complete identity verification (e.g., Stripe Identity or equivalent KYC) before account activation to ensure platform safety and compliance.
• Payment Data: Processed securely by third-party payment providers (e.g., Stripe). duett does not store full credit card details.
• Conversation Data: Messages sent through duett are private and stored securely to support functionality such as message history and moderation.
• Technical Data: Device type, browser, and basic analytics for performance and security.

3. How We Use Your Information

We use your information to:

• Operate and improve the duett platform.
• Authenticate users and enable secure messaging.
• Verify age (18+) and identity (for conversation partners).
• Process payments and manage credit balances.
• Enforce content policies and prevent prohibited activities (NSFW content, dating solicitation, meetup arrangements, external contact sharing).
• Monitor for safety through keyword filters and human review.
• Communicate important updates and policy changes.
• Maintain platform safety and prevent misuse.

4. Data Sharing

We do not sell or share your data with advertisers. Information may be shared only with:

• Payment processors (for transactions),
• Identity verification providers (for KYC/age verification),
• Security and compliance vendors,
• Legal authorities if required by law.

5. Message Privacy & Moderation

Your messages are not used to train AI or shared with third parties. However, to maintain platform safety and enforce our strict content policies, we employ:

• Automated keyword filters to detect prohibited content
• Human review of flagged conversations
• Reporting tools for users to flag violations

Access to message content is strictly limited to operational needs such as resolving support issues, investigating policy violations, or responding to legal requirements.

6. Data Security

duett uses industry-standard encryption, secure servers, and access controls to protect your data. However, no system is completely risk-free, and we encourage safe, respectful use of the platform.

7. Your Rights

You can request to access, update, or delete your personal data by contacting hello@joinduett.com. Deleting your account will remove your data from active systems, except where retention is required by law.

8. Retention

We retain data only as long as needed to provide our services or meet legal obligations. Messages may be deleted permanently after account closure.

9. Updates to this Policy

We may update this Privacy Policy periodically. Continued use of duett after changes means you accept the revised policy.

10. Contact

If you have questions or concerns, reach out to hello@joinduett.com.